FAQ

Frequently Asked Questions

How long does delivery take?

Orders are processed within 1–2 business days and delivered within 2–5 business days across all 58 wilayas of Algeria.

Do you ship throughout Algeria?

Yes. We deliver to all 68 wilayas of Algeria.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking information.

Are your products authentic?

Yes. We are committed to offering authentic, high-quality eyewear sourced from trusted brands and manufacturers.

Do you sell prescription glasses?

Yes. We offer a selection of optical frames suitable for prescription lenses. If you have a prescription, please follow the instructions on the product page or contact our customer support for assistance.

Can I order sunglasses?

Absolutely. We offer a wide range of sunglasses combining style, comfort, and UV protection.

What payment methods do you accept?

We accept the payment methods displayed during checkout. Available payment options may vary depending on your location.

Can I return or exchange my order?

Yes. If you are not completely satisfied with your purchase, you may request a return or exchange according to our Return & Exchange Policy. Products must be returned in their original condition, with all packaging and accessories included.

What if my order arrives damaged?

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the product so we can resolve the issue as quickly as possible.

How can I contact DZOPTIC?

If you have any questions, our customer support team is here to help.

Email: support@dzoptic.dz

We aim to respond to all inquiries as quickly as possible during business hours.